Refund Policy
1. Overview
We aim to provide a smooth experience for every booking and purchase made through our platform. This Refund Policy explains when a refund may be approved for any booking, product, or service purchased through us. Please note: refunds are generally governed by the supplier’s cancellation and refund terms presented at checkout and in your booking confirmation.
2. When Refunds May Be Approved
A refund may be considered in the following cases:
• A cancellation request is submitted within the permitted cancellation period for that booking.
• A payment was processed twice or incorrectly due to a system or technical issue.
• A booked service cannot be delivered due to unexpected circumstances, including events beyond reasonable control (force majeure).
To request a refund, you must provide valid proof of purchase such as your confirmation email or payment receipt.
3. Cancellation & Refund Processing Time
• You may request cancellation within 5 days of purchase for a full refund only when the booking is refundable and the supplier’s policy permits cancellation.
• Requests submitted after the allowed cancellation timeframe may be declined unless there are exceptional circumstances.
• If approved, refunds are typically processed within 7 business days, though the final time may vary depending on your payment method and bank.
4. Non-Refundable Charges and Bookings
Some items and charges are not refundable, including (but not limited to):
• Service fees, processing fees, and payment gateway charges are non-refundable unless required by applicable law.
4.1 Hotel Reservations (Non-Refundable Situations)
Hotel reservations are not refundable in situations such as:
• Cancellation is made after the free cancellation deadline (if applicable).
• You do not check in (no-show), or you shorten your stay after check-in.
• The booking is purchased under restricted or promotional terms (discounted/non-refundable rates).
4.2 Tours, Tickets & Activities (Non-Refundable Situations)
Tours, tickets, and activity bookings are not refundable when:
• The booking is labelled “Non-Refundable” or “No Cancellation.”
• Cancellation is requested within the operator’s cut-off period (for example: 24/48/72 hours before the start time).
• You miss the scheduled start time due to late arrival or no-show.
5. How to Request a Refund
To submit a refund request:
1. Email our support team at [email protected]
2. Include your booking/order reference and the reason for your request.
3. Our team will review and respond within 2–3 business days.
6. Cancellations Initiated by Us
We may cancel a booking due to circumstances outside our control, including:
• Force majeure events (natural disasters, government restrictions, etc.)
• Technical or operational issues that prevent service delivery
Where applicable, you will receive either a refund or an alternative arrangement of similar value, depending on supplier rules and availability.
7. Bookings Made Through Partners or Third Parties
If you purchased a booking through a third-party or partner website, their refund and cancellation rules may apply. In such cases, refunds must usually be requested directly with that partner, as we may not have access to their payment systems or transaction records. We are not responsible for decisions, timelines, or policies controlled by third-party vendors.
8. Contact
If you have questions about this Refund Policy or a specific transaction, contact us at:
Email: [email protected]
+886-2-8979-3427
World Financial Plaza A, F-29, Hefei City, Anhui Province, 230061, CHN